Frequently Asked Questions

Everything you need to know about shopping with Juilliard Store

What is your return policy for apparel?

We accept returns on unworn and unwashed items with original tags attached within 30 days of purchase. Please note that personalized or final sale items cannot be returned.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location and usually range from 10-21 business days.

How do I know which size to order?

Each product page includes a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the best fit.

Can I track my order status?

Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific destination.